July 12-14, 2021 | Hilton Minneapolis, MN

Achieving Organization-Wide Customer Centricity

CX Ecosystem: A Frost & Sullivan Executive MindXchange (Hybrid Edition)

Participate In-Person or Virtually!

Be Inspired. Inspire Others.

Purposely Atypical!

Fab Facilitators, NOT Speakers Out of the Box Networking Powerpoint Free Zones Return on Relationships

Don't Miss Out! SEE YOU IN Minneapolis








Unleash the Power of Organization-Wide Customer Centricity

The Customer Experience Ecosystem provides the tools, insight and relationships to execute your customer experience strategy; improving customer satisfaction rates, reducing customer churn and increasing revenue!




Hybrid Event

Connect and collaborate on-site and across the globe. Our hybrid events are designed for you – should you decide to join us onsite or participate from the convenience of your office (wherever that may be). Whichever format you choose, you’ll gain access to the best of in-person and virtual event in the market, with up-to-the minute content, amazing speakers, top-level participants and networking events (yes, we have proven networking can happen virtually too). This is an event not to be missed.

More than Just Another CX Event

This is a Frost & Sullivan Executive MindXchange! An event like no other, and undoubtedly a unique event experience where collaboration and networking lead to more actionable takeaways in the first half day, than at the last 5 events you attended combined.

The DNA of the Executive MindXchange is to inspire and be inspired. You’ll leave with 10 new best friends, another reason why our event NPS scores are the event industry’s best.

Our Participants Say It Best

Senior Manager, Customer Experience, JFK International Air Terminal

The Frost & Sullivan Executive MindXchange goes above and beyond the typical industry event. The wide cross-section of industries and business models represented brings a fresh perspective to customer experience strategy and implementation solutions. The size is just right for creating an intimate experience that promotes interaction, sharing and networking.

Director, Innovation & Incubation, & Delivery Partner Management, Microsoft

Event was great and probably one of the best I have attended virtually. Great job

Senior Vice President, Restaurants, Nathan’s Famous Inc.

I really enjoyed the content and presenters and the ability to network was a welcome change from other events.  Also, our industry is evolving like any other and events like these are invaluable to stay ahead of the game.

Vice President, Customer Success, Lifesize

This was a very thoughtful and purposeful approach to bringing great minds together virtually. It takes dedication to coordinate the chaos and I think this was beautifully done.

Vice President, Operations, Medavie Blue Cross

Topics were on point!

Head of EU Player Support, Riot Games Limited

Some of our practices validated as current best practice (keep doing), and learned a couple of better ways to consider and action (start doing).

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