Be Inspired. Inspire Others.
Purposely Atypical!Facilitators, NOT Speakers
Out of the Box Networking
Powerpoint Free Zones
Return on Relationships
Be Inspired. Inspire Others.
Purposely Atypical!Facilitators, NOT Speakers
Out of the Box Networking
Powerpoint Free Zones
Return on Relationships
Customer Experience Ecosystem East
February 11, 2020
New York City, NY
Customer Experience Ecosystem West
July 13 – 15, 2020
Minneapolis, MN
Latest Event Content
It’s Time to Pull Up A Chair For CX At The Product Design Table
Years ago, I started conversations with one of our product design teams. I asked about how they could make their product better by solving issues our customer experience (CX) group found. In response, I was asked to justify why they should build features to help CX...
Customer Experience as the New Competitive Advantage
Presented by Steve Riddell Former Head of Customer Experience Casper Defining the customer experience is the single fastest way to grow a business. But how do we define the customer experience? We know when we receive an outstanding customer experience, but it’s...
People, not Perks, Define Your Company Culture
Among professional circles, terms like “company culture” and “engagement” often get thrown around without much regard to what they actually mean for the organizations they represent. What’s more troubling is that when in pursuit of improving these vague terms,...
Our Participants Say It Best
Assistant Vice President, Customer Service, Infinity Property and Casualty Corporation
I walked away from the event with actionable intel from people in the same industry facing the same challenges. Whether having a group of peers validate some of my opinions, or adding insights into the challenges faced by others, the relationships built and takeaways for business and process improvement in my organization were well worth the trip.
Vice President of Customer Care, Fidelity Communications
The event was great for networking as well as having an excellent variety of topics. It truly encompasses a ‘mind exchange’ based on how the various sessions are set up. It gives perspective and helps drive actionable items to bring back to your company. The style and set-up of the conference allowed me to network with peers and higher level positions to find best practices and various take-aways that were actionable and relevant.
Manager, Customer Service & Social Media, eBay
Very informative, so much to take in and great networking. So much information and great topics.
Director of Customer Service, King County Executive Office
I received feedback and actual experience stories from others who have/are facing the same challenges. The ‘speed dating’ in particular was a great quick opportunity to learn about innovations others are rolling out that I can test in my work. Hearing the first-hand accounts of projects and approaches that worked or didn’t and lessons learned was invaluable.
Director, Guest Services, Choice Hotels International
The event was great for networking as well as having an excellent variety of topics. It truly encompasses a ‘mind exchange’ based on how the various sessions are set up. It gives perspective and helps drive actionable items to bring back to your company. The style and set-up of the conference allowed me to network with peers and higher level positions to find best practices and various take-aways that were actionable and relevant.
Vice President, Contact Center Operations, Woodspring Hotels
The content of workshops that I attended were real-world problems that my organization is currently experiencing. It was great to fill up several pages of notes with ideas from industry peers.
Vice President, Enrollment & Contact Center Operations, University of Phoenix
I love the networking at Frost & Sullivan. The ability to network and make genuine connections brings value in that I feel confident I could reach out to anyone that I met to talk about a topic after the conference and would reciprocate for anyone that were to contact me.
Vice President, Customer Service, US Cellular
Great interactions with leaders in the CX field as their primary responsibility. Walking away with things to think about, things to do and things to put on the road map for future strategy work.