Vice President of Customer Care, Fidelity Communications

The event was great for networking as well as having an excellent variety of topics. It truly encompasses a ‘mind exchange’ based on how the various sessions are set up. It gives perspective and helps drive actionable items to bring back to your company. The style and set-up of the conference allowed me to network with peers and higher level positions to find best practices and various take-aways that were actionable and relevant.

Manager, Customer Service & Social Media, eBay

Very informative, so much to take in and great networking. So much information and great topics.

Director of Customer Service, King County Executive Office

I received feedback and actual experience stories from others who have/are facing the same challenges. The ‘speed dating’ in particular was a great quick opportunity to learn about innovations others are rolling out that I can test in my work. Hearing the first-hand accounts of projects and approaches that worked or didn’t and lessons learned was invaluable.

Director, Guest Services, Choice Hotels International

The event was great for networking as well as having an excellent variety of topics. It truly encompasses a ‘mind exchange’ based on how the various sessions are set up. It gives perspective and helps drive actionable items to bring back to your company. The style and set-up of the conference allowed me to network with peers and higher level positions to find best practices and various take-aways that were actionable and relevant.

Vice President, Contact Center Operations, Woodspring Hotels

The content of workshops that I attended were real-world problems that my organization is currently experiencing. It was great to fill up several pages of notes with ideas from industry peers.

Vice President, Enrollment & Contact Center Operations, University of Phoenix

I love the networking at Frost & Sullivan. The ability to network and make genuine connections brings value in that I feel confident I could reach out to anyone that I met to talk about a topic after the conference and would reciprocate for anyone that were to contact me.

Vice President, Customer Service, US Cellular

Great interactions with leaders in the CX field as their primary responsibility. Walking away with things to think about, things to do and things to put on the road map for future strategy work.