Michael Truett, Head of Operations - Customer Success and Experience, Newsela. Professor - Customer Experience and Navigating Change, Rutgers University

The Power of Turning a Customer Experience into a Positive Memory

by Michael Truett, Head of Operations - Customer Success and Experience, Newsela. Professor - Customer Experience and Navigating Change, Rutgers University | Jan 9, 2020 | CX Blog

You know the saying…. “You can’t please everyone,” but as customer experience professionals, that is exactly what we are trying to do. Let’s define what Customer experience means. Customer experience can and should include a lot of elements, however,...

The Power of Turning a Customer Experience into a Positive Memory

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