by Steve Riddell, Head of Customer Experience, Better.com | Mar 18, 2020 | CX Blog
By Stephen M. Riddell Head of Customer Experience Better.com Imagine my surprise when speaking at a recent summit for Customer Experience Officers when I asked the audience to define their “company’s customer experience”… and everyone seemed to...
by Steve Riddell, Head of Customer Experience, Better.com | Nov 1, 2019 | CX Blog
Presented by Steve Riddell Former Head of Customer Experience Casper Defining the customer experience is the single fastest way to grow a business. But how do we define the customer experience? We know when we receive an outstanding customer experience, but it’s...
