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EXECUTIVE INTERVIEWS
CX Improvement: The need to put consumer data protection and privacy first
Presented by Gordon Littley Managing Director, Global Customer Experience Practice Verizon Customer experience (CX) improvement has become sort of a holy grail of digital transformation. Every business wants to deliver superior CX, which requires collecting and...
Customer Personalization: The time is now for customized experiences
Presented by Gordon Littley Managing Director, Global Customer Experience Practice Verizon In recent years customer personalization has become ubiquitous. Consumers have come to expect a growing variety of customized experiences. Today, they are even willing to...
BROWSE RECENT POSTS
CX Improvement: The need to put consumer data protection and privacy first
Presented by Gordon Littley Managing Director, Global Customer Experience Practice Verizon Customer experience (CX) improvement has become sort of a holy grail of digital transformation....
Customer Personalization: The time is now for customized experiences
Presented by Gordon Littley Managing Director, Global Customer Experience Practice Verizon In recent years customer personalization has become ubiquitous. Consumers have come to expect a...
The Five Cs of True Omnichannel Experiences
When I first started designing omnichannel experiences just over 10 years ago, I couldn’t find much guidance. Mobile was still nascent; neither the iPhone nor the iPad had been launched yet. Digital...
Who Should Lead Customer Experience (CX)?
Presented by Gabriele "G" Masili Global Chief Technology Officer Customer Service & Support Microsoft
The Power of Turning a Customer Experience into a Positive Memory
You know the saying…. “You can't please everyone,” but as customer experience professionals, that is exactly what we are trying to do. Let's define what Customer experience means. Customer...
Customer Experiences That Inspire Connection
By Jenna McCann Messer Director, Customer Experience 1-800-Flowers.com Many of us view customer experience wholly from the perspective of the interactions a customer has with an organization and...