by Steve Riddell, Head of Customer Experience, Better.com | Mar 18, 2020 | CX Blog
By Stephen M. Riddell Head of Customer Experience Better.com Imagine my surprise when speaking at a recent summit for Customer Experience Officers when I asked the audience to define their “company’s customer experience”… and everyone seemed to...
by Nate Brown, Head of Customer Experience, UL, EHS | Mar 18, 2020 | CX Blog
Moderated by Nate Brown Head of Customer Experience UL, EHS
by Patricia Jacoby, Senior Editor, Marketing, Frost & Sullivan | Mar 18, 2020 | CX Blog
By Patricia Jacoby Senior Editor, Marketing Frost & Sullivan On February, 25th Customer Experience experts, executives and leaders looking to learn more about CX convened in New York City to attend a unique new 1-day event: the Customer Experience Ecosystem: A...
by James Walker, Senior Vice President, Restaurants, Nathan’s Famous, Incorporated | Mar 18, 2020 | CX Blog
By James Walker Senior Vice President, Restaurants Nathan’s Famous, Incorporated As of last year, the U.S. restaurant industry has grown to over 1 million locations, generating an estimated $863 billion dollars in sales. The over 300-year old U.S. industry seems to...
by Millie Gillon, Global Head of Client Experience and Managing Director, Standard Chartered Bank | Mar 18, 2020 | CX Blog
By Millie Gillon Global Head of Client Experience and Managing Director Standard Chartered Bank The road to customer centricity is long and winding. It’s different for each organization. Many organizations will try to achieve it, some will fail, and others will...
by Gordon Littley, Managing Director, Global Customer Experience Practice, Verizon | Feb 12, 2020 | CX Blog
Presented by Gordon Littley Managing Director, Global Customer Experience Practice Verizon Customer experience (CX) improvement has become sort of a holy grail of digital transformation. Every business wants to deliver superior CX, which requires collecting and...
