Who Should Lead Customer Experience (CX)?
Presented by Gabriele “G” Masili Global Chief Technology Officer Customer Service & Support Microsoft
The Power of Turning a Customer Experience into a Positive Memory
You know the saying…. “You can’t please everyone,” but as customer experience professionals, that is exactly what we are trying to do. Let’s define what Customer experience means. Customer experience can and should include a lot of elements, however,...
Customer Experiences That Inspire Connection
By Jenna McCann Messer Director, Customer Experience 1-800-Flowers.com Many of us view customer experience wholly from the perspective of the interactions a customer has with an organization and believe companies that are ‘customer-centric’ are those that work...
It’s Time to Pull Up A Chair For CX At The Product Design Table
Years ago, I started conversations with one of our product design teams. I asked about how they could make their product better by solving issues our customer experience (CX) group found. In response, I was asked to justify why they should build features to help CX...