Recent research shows that last year 75% of companies said their top objective for the year was improving customer experience. But how much time do you spend on improving customer experience compared to defending the businesses’ core, expanding those current products/services and transformative growth? Let’s talk about how to spend more time on Innovating and disrupting the customer experience to achieve your growth objectives and seize new opportunities.

Key Take-Aways:

• Real-world examples of innovation and disruption in the CX space
• Insight into how much time it takes to become a customer-obsessed company
• Best practices to align CX with your day-to-day business processes, including alignment with overall business goals, use of the new tools, and employee satisfaction