july, 2021

14jul2:45 PMCapstone – Prioritizing Investments in Cross Organizational CX2:45 PM Headliner: David Farris, Director, Worldwide Customer Experience - EA Sports, Electronic Arts

Event Details

In a 24/7 hour service driven product world, how do you prioritize investments in cross organizational CX. This session will address how to invest in CX across the organization. Discussing what processes, technology, people, training etc. should be prioritized to streamline CX across departments.

Key Take-Aways:

  • Framework to grow CX strategic influence
  • Insight on the power of data to demonstrate key customer pain points
  • Blueprint to gain alignment faster across organizational stakeholders

Time

(Wednesday) 2:45 PM

Headliner

David Farris, Director, Worldwide Customer Experience - EA Sports, Electronic Arts

Speaker Link

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