february, 2020

25feb4:00 PMCapstone - What is the Right Balance Between Technology and Humanity in Customer Experience4:00 PM Headliner: Gordon Littley, Managing Director, Customer Experience Practice, Verizon Business Group

Event Details

As today’s innovative technology becomes tomorrow’s table stakes, knowing when and how to automate will be what separates a great customer experience from a poor one. The ability to tie technology and human touch will help deliver a better customer experience than either can do alone. Simply put, Automation + Human Touch = Customer Success

Key Take-Aways:

  • Insight on building a meaningful and outcome-based customer centric CX strategy
  • Tips for utilizing a design thinking approach that ensures the right balance between automation and human touch
  • Proven factors for getting a better understanding of your customers by providing choices, listening carefully, acting with intent and empowering them to use technology thoughtfully

Time

(Tuesday) 4:00 PM

Headliner

Gordon Littley, Managing Director, Customer Experience Practice, Verizon Business Group

Speaker Link

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