july, 2021

14jul10:05 AMPowerhouse Perspectives – Delivering Best in Class Omni-Channel Customer Care10:05 AM Rockstar Insights: John Leachman, Director, Call Center Operations, Walmart

Event Details

Excellent customer experience is a competitive advantage. Best in class customer service means delivering a seamless, frictionless shopping experience where all interactions remind the customer of their value. Creating consistency in experience across all communication channels – from the front line to the phone lines – can be challenging, but something companies should remain laser focused on.

Key Take-Aways:

  • Proven ways to create a customer centric synergy across all customer facing areas of the business
  • Insights and proven methods to bolster your hiring strategy and increase retention
  • Fresh perspectives and best practices for developing ‘mission driven’ employees

Time

(Wednesday) 10:05 AM

Rockstar Insights

John Leachman, Director, Call Center Operations, Walmart

Speaker Link

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