july, 2021

13jul9:45 AMExecutive Insight - Winning on Experience: Driving Revenue and ROI9:45 AM Rockstar Insights: Jackson Jeyanayagam, Vice President and General Manager, DTC, The Clorox Company

Event Details

The customer expectation has evolved in a way that’s never been seen before. This extends from CX to brand values to authentic leadership and how employees are treated. Consumers are buying experiences and what a brand stands for. Companies that outperform their competitors in customer experience have a more appealing stock price, growth, and ROI. Even with the best business strategy, the best technology, the best people delivering the best solutions – you have to give customers a great experience from all facets; essentially an extension of the old adage of “product market fit.”

Key Take-Aways:

  • Insight into business strategies – and talent models – to meet evolving customer expectation
  • Case histories of companies that are winning in this rapidly changing environment
  • Blueprint to improve the customer journey and build advocacy across the organization

Time

(Tuesday) 9:45 AM

Rockstar Insights

Jackson Jeyanayagam, Vice President and General Manager, DTC, The Clorox Company

Speaker Link

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