The customer expectation has evolved in a way that’s never been seen before. This extends from CX to brand values to authentic leadership and how employees are treated. Consumers are buying experiences and what a brand stands for. Companies that outperform their competitors in customer experience have a more appealing stock price, growth, and ROI. Even with the best business strategy, the best technology, the best people delivering the best solutions – you have to give customers a great experience from all facets; essentially an extension of the old adage of “product market fit.”

Key Take-Aways:

• Insight into business strategies – and talent models – to meet evolving customer expectation
• Case histories of companies that are winning in this rapidly changing environment
• Blueprint to improve the customer journey and build advocacy across the organization