july, 2021

Event Details
The customer expectation has evolved in a way that’s never been seen before. This extends from CX to brand values to authentic leadership and how employees are treated. Consumers are
Event Details
The customer expectation has evolved in a way that’s never been seen before. This extends from CX to brand values to authentic leadership and how employees are treated. Consumers are buying experiences and what a brand stands for. Companies that outperform their competitors in customer experience have a more appealing stock price, growth, and ROI. Even with the best business strategy, the best technology, the best people delivering the best solutions – you have to give customers a great experience from all facets; essentially an extension of the old adage of “product market fit.”
Key Take-Aways:
- Insight into business strategies – and talent models – to meet evolving customer expectation
- Case histories of companies that are winning in this rapidly changing environment
- Blueprint to improve the customer journey and build advocacy across the organization
Time
(Tuesday) 9:45 AM