january, 2021

19jan9:50 AMExecutive Presentation and Crowdsource - Socializing CX Across the Organization9:50 AM Rockstar Insights: Rachna Dayal Goel, Global Director, Strategic Programs, Johnson & Johnson Rockstar Insights: Michelle Fromholzer, Senior Director, Customer Focused Innovation, The Janssen Pharmaceutical Companies of Johnson & Johnson

Event Details

Customer experience is critical to the success of a business. Everyone wants to own it and ensure they provide amazing experience to their customers. But what should companies really focus on in the CX space and how do you rally big organizations behind this dream? It is critical to ensure that an organizations CX approach is aligned to their overall strategy. This begs asking some fundamental questions and adopting approaches that will lead to success.

Key Take-Aways:

  • Success factors for making CX a priority in a big, or any, organization
  • A framework for socializing CX across the organization
  • Approaches and skills needed for building ROI for CX as well as lessons learned
  • A list of solutions and suggestions designed by the collective audience

Time

(Tuesday) 9:50 AM

Rockstar Insights

Rachna Dayal Goel, Global Director, Strategic Programs, Johnson & Johnson

Speaker Link`

Rockstar Insights

Michelle Fromholzer, Senior Director, Customer Focused Innovation, The Janssen Pharmaceutical Companies of Johnson & Johnson

Speaker Link

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