july, 2021

13jul11:50 AMInteractive - Executive Presentation & Crowdsource - CX Diagnostic Exercise11:50 AM Fab Facilitator: Samir Sakpal, Director of Consulting - Information & Communication Technologies, Americas, Frost & Sullivan

Event Details

Connected solutions are being adopted across industry verticals to provide benefits like process efficiencies, costs savings, resource optimization and customer satisfaction. Customer experience is at the center of organizations’ thoughts while deploying these technologies. The connected technologies present an enlarged attack surface and cyber-threat that may disrupt a rich customer experience. This interactive session will look at how cyber security is the path to ensuring a successful customer experience while embracing technology advancements.

Key Take-Aways:

  • Insight on the growing Operation Technology – IT environment and the critical factors of the threat landscape and the gaps today
  • Fresh perspective and relevance of prioritizing cyber security to enhance customer experience and satisfaction – how and why does it matter
  • Best practices for company’s to ensure stealth cyber security practices in a growing connected environment

Time

(Tuesday) 11:50 AM

Fab Facilitator

Samir Sakpal, Director of Consulting - Information & Communication Technologies, Americas, Frost & Sullivan

Speaker Link

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