february, 2020

25feb11:20 AM11:35 AMSpeed Runs - Building a Customer Centric Sales Organization11:20 AM - 11:35 AM Rockstar Insights: Allastair Meffen, Associate Vice President of Customer Success, Definitive Healthcare

Event Details

These days, customers want a business partner – not just product features. They want to understand what makes a difference to their bottom line and how your offerings can improve their business outcomes. To succeed in this new customer-centric landscape, you need to adopt an outcome-based sales ecosystem in your organization.

Key Take-Aways:

  • Insight on how to properly document your customers’ and prospects’ high-level objectives and the metrics being tracked to achieve ROI
  • Examples of how to develop best practices surrounding joint introductory calls: ask the right questions and transition the customer seamlessly between teams
  • A guide for translating desired outcomes into specific customer journey roadmaps and implementation plans for both your sales and customer success teams to follow on an ongoing basis

Time

(Tuesday) 11:20 AM - 11:35 AM

Rockstar Insights

Allastair Meffen, Associate Vice President of Customer Success, Definitive Healthcare

Speaker Link

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