In these dynamic times for customer engagement, we must ensure a legacy of leadership in service, quality and style continues in the current environment retailers face. HBC fully embraced a ‘Client First’ approach and sought ways to dramatically improve their cost model and improve client service drive preference and loyalty.

Key Take Aways:

• • Insight on how to transform the customer experience without incremental budget
  • Proven methods to hold 3rd parties financially accountable for outcomes
  • An understanding of the cultural complexity of a CX first transformation