february, 2020
Speed Runs - Delivering Omni-Channel Customer Service Excellence through Outcome Based Digital Customer Transformation

Event Details
In these dynamic times for customer engagement, we must ensure a legacy of leadership in service, quality and style continues in the current environment retailers face. HBC fully embraced a ‘Client
Event Details
In these dynamic times for customer engagement, we must ensure a legacy of leadership in service, quality and style continues in the current environment retailers face. HBC fully embraced a ‘Client First’ approach and sought ways to dramatically improve their cost model and improve client service drive preference and loyalty.
Key Take Aways:
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- Insight on how to transform the customer experience without incremental budget
- Proven methods to hold 3rd parties financially accountable for outcomes
- An understanding of the cultural complexity of a CX first transformation
Time
(Tuesday) 11:35 AM - 12:00 PM