january, 2021

Event Details
In this session Josh will share insights on why your organization should build a partner role specifically for bridging the gap between CX and product. And you’ll learn why product
Event Details
In this session Josh will share insights on why your organization should build a partner role specifically for bridging the gap between CX and product. And you’ll learn why product teams now ask his CX group to submit feature requests during development.
Key Take-Aways:
- Insight on how experience design will turn you into the go-to customer-focused consultant for simple and improved experiences
- A guide to the steps on the journey from “just a customer support organization” to earning a seat as a trusted partner
- Best practices for what to do with the seat at the table once you earn it
Time
(Tuesday) 11:05 AM - 11:20 AM
Rockstar Insights
