In this session Josh will share insights on why your organization should build a partner role specifically for bridging the gap between CX and product. And you’ll learn why product teams now ask his CX group to submit feature requests during development.

Key Take-Aways:

• Insight on how experience design will turn you into the go-to customer-focused consultant for simple and improved experiences
• A guide to the steps on the journey from “just a customer support organization” to earning a seat as a trusted partner
• Best practices for what to do with the seat at the table once you earn it