february, 2020

25feb11:05 AM11:20 AMSpeed Runs - How to Get CX a Seat at the Product Design Table11:05 AM - 11:20 AM Rockstar Insights: Josh Reynolds, Senior Director of Product and Partner Engagement - Worldwide Customer Experience, Electronic Arts

Event Details

In this session Josh will share insights on why your organization should build a partner role specifically for bridging the gap between CX and product. And you’ll learn why product teams now ask his CX group to submit feature requests during development.

Key Take-Aways:

  • Insight on how experience design will turn you into the go-to customer-focused consultant for simple and improved experiences
  • A guide to the steps on the journey from “just a customer support organization” to earning a seat as a trusted partner
  • Best practices for what to do with the seat at the table once you earn it

Time

(Tuesday) 11:05 AM - 11:20 AM

Rockstar Insights

Josh Reynolds, Senior Director of Product and Partner Engagement - Worldwide Customer Experience, Electronic Arts

Speaker Link

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