Share your smarts! Choose between four themed brainstorming sessions and crowdsource solutions to the most vexing data strategy challenges facing customer experience leaders today. These are 15-minute rapid fire sessions with three rotations. First come, first served, so choose wisely! Each brainstorm group will build upon the other to build a list of readily operationalized ideas to these common challenges:

The Fix on Employee Experience

Hosted By: Jenna McCann Messer, Director, Customer Experience, 1-800-FLOWERS
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The Fix on Social Media Monitoring

Hosted By: Chris Vetrano, Head Of Customer Experience, LBS, Lyft
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The Fix on Change Management

Hosted By: Chad Ghastin, Senior Manager, Customer Experience, JFK International Air Terminal
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The Fix on Customer Analytics and AI

Hosted By: Millie Gillon, Managing Director & Global Head of Client Experience, Standard Chartered Bank
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