january, 2021
19jan3:15 PMThe Fix - Crowdsourcing Tactical Solutions to Our Most Vexing Challenges3:15 PM

Event Details
Share your smarts! Choose between four themed brainstorming sessions and crowdsource solutions to the most vexing data strategy challenges facing customer experience leaders today. These are 15-minute rapid fire sessions
Event Details
Share your smarts! Choose between four themed brainstorming sessions and crowdsource solutions to the most vexing data strategy challenges facing customer experience leaders today. These are 15-minute rapid fire sessions with three rotations. First come, first served, so choose wisely! Each brainstorm group will build upon the other to build a list of readily operationalized ideas to these common challenges:
The Fix on Employee Experience
Hosted By: Jenna McCann Messer, Director, Customer Experience, 1-800-FLOWERS
Speaker Link
The Fix on Social Media Monitoring
Hosted By: Chris Vetrano, Head Of Customer Experience, LBS, Lyft
Speaker Link
The Fix on Change Management
Hosted By: Chad Ghastin, Senior Manager, Customer Experience, JFK International Air Terminal
Speaker Link
The Fix on Customer Analytics and AI
Hosted By: Millie Gillon, Managing Director & Global Head of Client Experience, Standard Chartered Bank
Speaker Link
Time
(Tuesday) 3:15 PM