july, 2021

13jul4:00 PMThe Fix - Crowdsourcing Tactical Solutions to Our Most Vexing Challenges4:00 PM

Event Details

Share your smarts! Choose between four themed brainstorming sessions and crowd source solutions to the most vexing challenges facing customer experience leaders today. These are 15 minute rapid fire sessions with three rotations. First come, first served, so choose wisely! Each brainstorm group will build upon the other to build a list of readily operationalized ideas to these common challenges:

The Fix on Training the Organization on Customer Centricity

Hosted By: Sada Kshirsager, Product Leader – Consumer Tech, Innovation & Growth, Target
Speaker Link

The Fix on Driving Revenue Via Customer Success Teams

Hosted By: Kris Crichton, Vice President, Client Services & Operations, Visa
Speaker Link

The Fix on Change Management


(Tuesday) 4:00 PM