february, 2020

25feb3:15 PMThe Fix - Crowdsourcing Tactical Solutions to Our Most Vexing Challenges3:15 PM

Event Details

Share your smarts! Choose between four themed brainstorming sessions and crowdsource solutions to the most vexing data strategy challenges facing customer experience leaders today. These are 15-minute rapid fire sessions with three rotations. First come, first served, so choose wisely! Each brainstorm group will build upon the other to build a list of readily operationalized ideas to these common challenges:

The Fix on Employee Experience

Hosted By: Jenna McCann Messer, Director, Customer Experience, 1-800-FLOWERS
Speaker Link

The Fix on Social Media Monitoring

Hosted By: Chris Vetrano, Head Of Customer Experience, LBS, Lyft
Speaker Link

The Fix on Change Management

Hosted By: Chad Ghastin, Senior Manager, Customer Experience, JFK International Air Terminal
Speaker Link

The Fix on Customer Analytics and AI

Hosted By: Millie Gillon, Managing Director & Global Head of Client Experience, Standard Chartered Bank
Speaker Link


(Tuesday) 3:15 PM