july, 2021

13jul8:45 AMWelcome and Headliner - Resist and Cease to Exist! Disrupting Your Customer Experience8:45 AM Headliner: Gary Magenta, Chief Change Architect and Senior Vice President, Root

Event Details

Customer experience is your only true differentiator in the marketplace. Consumers are no longer loyal to one brand but are turning to a brand based on their needs and wants in the moment. In this climate of instant consumer gratification, you must disrupt your customer experience. If you resist, your competitor will beat you to it and capture your customers’ loyalty.

In their attempt to keep up with the pace of change and to gain and retain customer loyalty, organizations are deploying new technologies – but the best brands are realizing they can’t rely on technology alone to create a differentiated customer experience. Upgrading the capabilities of your humans is just as important as your investment in technology!

Key Take-Aways:

  • Fresh perspective of major trends in CX
  • Techniques to assess the agility of your organization to change at the speed of the marketplace
  • Three secrets to disrupt your customer’s experience

Time

(Tuesday) 8:45 AM

Headliner

Gary Magenta, Chief Change Architect and Senior Vice President, Root

Speaker Link

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