Customer experience is your only true differentiator in the marketplace. Consumers are no longer loyal to one brand but are turning to a brand based on their needs and wants
Customer experience is your only true differentiator in the marketplace. Consumers are no longer loyal to one brand but are turning to a brand based on their needs and wants in the moment. In this climate of instant consumer gratification, you must disrupt your customer experience. If you resist, your competitor will beat you to it and capture your customers’ loyalty.
In their attempt to keep up with the pace of change and to gain and retain customer loyalty, organizations are deploying new technologies – but the best brands are realizing they can’t rely on technology alone to create a differentiated customer experience. Upgrading the capabilities of your humans is just as important as your investment in technology!
Fresh perspective of major trends in CX
Techniques to assess the agility of your organization to change at the speed of the marketplace
Three secrets to disrupt your customer’s experience
(Tuesday) 8:45 AM
Gary Magenta, Chief Change Architect and Senior Vice President, Root