february, 2020

25feb9:00 AMWelcome and Headliner - Is Your Customer Experience Your Brand?9:00 AM Headliner: Melissa Kivett, Senior Vice President, Chief Customer Experience & Marketing Officer, Individual Solutions Group, Prudential Financial

Event Details

The customer experience revolution has taken hold in many industries. Consumers are no longer buying products or services; they are buying experiences. Companies that outperform their competitors in customer experience have a more appealing stock price, growth, and ROI. Even with the best business strategy, the best technology, the best people delivering the best solutions – you have to give customers a great experience.

Key Take-Aways:

  • Real-world examples of companies that are winning on experience
  • Insight into CX strategies to meet the changing needs of consumers
  • Strategy for building advocacy across the entire experience, and relentlessly improve the customer journey

Time

(Tuesday) 9:00 AM

Headliner

Melissa Kivett, Senior Vice President, Chief Customer Experience & Marketing Officer, Individual Solutions Group, Prudential Financial

Speaker Link

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