HEADLINERS+

Visionary Headliners, Rockstars and Fab Facilitators

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Headliners

Chief Change Architect and Senior Vice President, Root

Gary Magenta

Session: Resist and Cease to Exist! Disrupting Your Customer Experience

Bio is forthcoming…

Managing Director, Customer Experience Practice, Verizon Business Group

Gordon Littley

Session: What is the Right Balance Between Technology and Humanity in Customer Experience?

Bio is forthcoming…

Director, Worldwide Customer Experience - EA Sports, Electronic Arts

David Farris

Session: Prioritizing Investments in Cross Organizational CX

Bio is forthcoming…

Director of Voice of the Customer and Service Design, Dell

Deborah Zell

Session: Aligning Leadership Around Customer Experience Strategy

What inspires you? Identifying unmet customer needs and riding my bike

I accidentally found my way into human centered design, best practice research and journey mapping 10 years ago (long before it became a thing) due to a product I launched for Charles Schwab that was a spectacular failure.

In the years since then, I’ve grown as practitioner of omni-channel, customer-centric design methods, have worked for and with early stage startups and incubators, and led the customer experience design practice at Deloitte Digital. I was then hired into my current role to bring together the post-Dell and EMC merger offerings in a way that makes sense to customers; in the process am improving internal and external customer experience around all touchpoints: events, sales, product, support and digital experiences.

Rockstar Insights

Vice President, Client Services & Operations, Visa

Kris Crichton

Session: Socializing CX Across the Organization

Session: The Fix on Driving Revenue Via Customer Success Teams

Bio is forthcoming…

Executive Director, Process Engineering, Comcast

Todd Gilliam

Session: Socializing CX Across the Organization

Bio is forthcoming…

Vice President and General Manager, DTC, The Clorox Company

Jackson Jeyanayagam

Session: Winning on Experience: Driving Revenue and ROI

Bio is forthcoming…

Product Leader – Consumer Tech, Innovation & Growth, Target

Sada Kshirsager

Session: The Fix on Training the Organization on Customer Centricity

Bio is forthcoming…

Director, Call Center Operations, Walmart

John Leachman

Session: Delivering Best in Class Omni-Channel Customer Care

Session: Socializing CX Across the Organization

What inspires you? Advocating for Autism; Inspiring People

John has been in retail for over 20 years in primarily operations facing roles with Walmart and Target.  With Walmart, John started as an hourly associate and worked his way up through all levels of management within the stores before transitioning to Walmart HQ for Talent Development and Merchandising facing roles and finding his back to field operations in multi-unit regional leadership functions before joining Target for nearly two years as Food and Beverage Director for one of their Midwest Divisions.  John was recruited back to Walmart and currently serves as Operations Director for Walmart Customer Care – a call center with 1000+ agents and is the primary point of contact for Walmart US Customers and Stores.

John is married to his wife Lisa and they have two children ages 18 and 20.  His oldest, Mya, is pursuing her passion to invest in future generations as a teacher.  His youngest, Cameron, is severely autistic and will always live at home.  John and Cameron started running together in 2016  – changing both of their lives.  They have logged over 2000 miles together and In April, 2020, Cameron finished his 10th half marathon.  John is a published author, completing his first book in 2020 titled One Mile at a Time – chronicling his journey with his son Cameron and their path to the bond they have now.  His mission in life is to make a difference in the lives of children and parents who may struggle, like he did, in coming to grips with autism.

Former Chief Marketing Officer, Wynn Resorts

Scott Moore

Session: Socializing CX Across the Organization

Bio is forthcoming…

Global Innovation Strategist, Kimberly-Clark

Marci Ruman

Session: Socializing CX Across the Organization

What inspires you? Knowing my why.

Marci has spent her career understanding consumers, delivering winning products, and driving technology development. She’s known for challenging current thinking, getting people to see the big picture, and making things happen. Marci is Kimberly-Clark’s top female inventor and has over 50 granted patents. She has been instrumental in delivering numerous global product innovations for Huggies®, Pull-Ups®, GoodNites®, Kotex®, Poise® and Depend® brands. Marci has extensive experience in all phases of product development, but her true passion lies in building team talent, solving problems and making people’s lives better.

 

Director of Consulting - Information & Communication Technologies, Americas, Frost & Sullivan

Samir Sakpal

Session: Executive Presentation & Crowdsource – CX Diagnostic Exercise

Bio is forthcoming…

Global Sales Enablement Leader, Amazon Web Services

Abby Vietor

Session: Building a Customer Centric Sales Organization

Abby Vietor has 15 years of experience in sales acceleration, and currently leads World Wide Enablement for Amazon Web Services’ Global Industries. She previously led Sales Enablement for IBM North America, and was a Senior Manager in Deloitte’s Sales Intelligence organization. She enjoys partnering with sales teams to identify and target critical business needs and formulate leading-edge sales strategies in order to scale large enablement programs and drive revenue.

Fab Facilitators

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