Reasons

Why You Must Participate

STRATEGIC DIRECTION IS CLEAR

We are all competing on customer experience and the bar is being raised. A customer centric organizational structure is key to revenue growth.

YOUR CUSTOMER IS YOUR TRUE NORTH

Every department, every person, every process must embed the customer in its DNA. Ignore this at your peril.

CULTURE CHANGE IS HARD

Need we say more?

YOUR WORKFORCE WILL DRIVE YOUR CUSTOMER EXPERIENCE

You must be prepared to build a new vision and new strategy to attract and engage with talent enterprise-wide. In today’s world, everyone owns the customer experience and your employee experience is now a critical success factor.

TECHNOLOGY IS MOVING FAST

An era of unprecedented change is upon us, driven by the pace of digital technologies. Get a grip on a fast moving landscape of solutions and find innovative ways to provide data-driven customer experience excellence.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost and Sullivan Executive MindXchange you’ll be surrounded by top-level customer experience, customer engagement and marketing executives, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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Executive (VP & Director Level)

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Management

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Other

Join our growing community of customer experience executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Customer Experience
  • Marketing
  • Consumer Insights
  • Customer Satisfaction & Loyalty
  • User Design & Experience
  • Customer Strategy
  • Operations
  • Customer Analytics
  • Customer Success
  • Sales
  • Product Development
  • Innovation
  • Strategic Planning

Snapshot of Who’s Participating

Our Participants Say It Best

JFK-International-Air-Terminal
Senior Manager, Customer Experience, JFK International Air Terminal

The Frost & Sullivan Executive MindXchange goes above and beyond the typical industry event. The wide cross-section of industries and business models represented brings a fresh perspective to customer experience strategy and implementation solutions. The size is just right for creating an intimate experience that promotes interaction, sharing and networking.

Microsoft
Director, Innovation & Incubation, & Delivery Partner Management, Microsoft

Event was great and probably one of the best I have attended virtually. Great job


Senior Vice President, Restaurants, Nathan's Famous Inc.

I really enjoyed the content and presenters and the ability to network was a welcome change from other events.  Also, our industry is evolving like any other and events like these are invaluable to stay ahead of the game.

Lifesize
Vice President, Customer Success, Lifesize

This was a very thoughtful and purposeful approach to bringing great minds together virtually. It takes dedication to coordinate the chaos and I think this was beautifully done.

Medavie-Blue-Cross
Vice President, Operations, Medavie Blue Cross

Topics were on point!

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