Former Head of Customer Experience, CasperSteve Riddell
Mr. Riddell is a dynamic and inspirational speaker, trainer, coach, manager and author with a reputation for excellence. He currently serves as the Head of Customer Experience at Casper, a premier disrupter and leader in the sleep category. He is the former Chief Sales Officer for Sprint, managing world-wide telesales and small business operations.
Mr. Riddell was key to growth with Blinds.com achieving double digit growth for 5 years and leading the way for an ultimate merger with The Home Depot, America’s largest home improvement company, in 2015.
As an entrepreneur and motivational speaker he is considered an expert in management, coaching, call centers, sales and customer service, teaching his methods to large groups of people internationally. He is regularly sought after as a keynote speaker and seminar leader at trade shows and conferences around the world. He has been training others in sales and management excellence for the past 25 years having served as a senior executive in a variety of large enterprises. He is the 2013, 2014 and 2015 recipient of the Stevie Awards – Senior Sales Executive of the Year which recognizes top professionals across a wide range of enterprises. In 2010 he was named one of the top 5 Call Center Leaders of the Year from IQPC and received the 2010 Call Center of the Year Award.
He is the author of the book….“SELLING GENIUS…Achieving Extraordinary Sales Results With Ordinary People”, which focuses on issues in management, motivation of a team, and compensations planning.
An MBA graduate from Abilene Christian University, Mr. Riddell has successfully managed startup call center organizations for Blue Cross Blue Shield of Oklahoma and Virginia, Zenith Data Systems, Compaq, American TeleDirect, Blinds.com, and Casper. He has dedicated himself to the art of improving performance, enhancing skill development and inspiring others to greater degrees of excellence.