Why You Must Participate


We are all competing on customer experience and the bar is being raised. A customer centric organizational structure is key to revenue growth.


Every department, every person, every process must embed the customer in its DNA. Ignore this at your peril.


Need we say more?


You must be prepared to build a new vision and new strategy to attract and engage with talent enterprise-wide. In today’s world, everyone owns the customer experience and your employee experience is now a critical success factor.


An era of unprecedented change is upon us, driven by the pace of digital technologies. Get a grip on a fast moving landscape of solutions and find innovative ways to provide data-driven customer experience excellence.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost and Sullivan Executive MindXchange you’ll be surrounded by top-level customer experience, customer engagement and marketing executives, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.


Executive (VP & Director Level)





Join our growing community of customer experience executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Customer Experience
  • Marketing
  • Consumer Insights
  • Customer Satisfaction & Loyalty
  • User Design & Experience
  • Customer Strategy
  • Operations
  • Customer Analytics
  • Customer Success
  • Sales
  • Product Development
  • Innovation
  • Strategic Planning

Snapshot of Previous Event Participants

  • 1-800-Flowers
  • Audible
  • Cox Automotive
  • Definitive Healthcare
  • GE Digital
  • Harry’s Grooming
  • Hitachi America
  • Hudson’s Bay Company (HBC)
  • JFK International Air Terminal
  • Johnson & Johnson
  • Kroger
  • Lyft
  • MasterCard
  • Mayo Clinic
  • Nathan’s Famous
  • Prudential Financial
  • Riot Games
  • Standard Chartered Bank
  • State Street
  • The Janssen Pharmaceutical Companies of Johnson & Johnson

Our Participants Say It Best

Global, Head Marketing Operations, Visa

The Frost & Sullivan Executive MindXchange was truly an engaging event with the right mix of participants across different roles and levels. I came back with ideas that I can use and connections that I can rely on for future ideation. I encourage others to consider attending this event to get a fresh outlook on current projects and to learn about new and upcoming trends.

Vice President, Operational Strategy & Performance, Blue Cross Blue Shield of North Carolina"

The level of participants, solutions presented and the presentations are second to none.

Senior Vice President, Head of Global Sales Operations, Siemens Healthineers

It was great to meet like-minded peers from companies both inside and outside of my industry and I left highly motivated and energized!

Innovation Leader, DuPont

The speakers’ topics were relevant and I found their points insightful. The best part of the Executive MindXchange was the opportunity to network with professional colleagues facing similar issues. Came away with much to think about.

Head of Strategy, Programs and Insights, Electronic Arts (EA)

The Frost & Sullivan Executive MindXchange was the most thought-provoking event I’ve attended this year. I heard about leading practices in design thinking, lean and agile design, and emerging technology from expert practitioners who left me more excited about the future of Customer Experience than ever. I look forward to continuing the conversations these sessions started!

Contact Us

Customer Experience Ecosystem

7550 IH 10 West, Suite 400
San Antonio, TX 78229-5616

Phone: +1-877-463-7678

About the Event

Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange provides the tools, insight and relationships to execute your customer experience strategy; improving customer satisfaction rates, reducing customer churn and increasing revenue!

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