Who Should Lead Customer Experience (CX)? by Gabriele"G"Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft | Jan 9, 2020 | CX Blog | 0 comments Presented by Gabriele “G” Masili Global Chief Technology Officer Customer Service & Support Microsoft ← Previous Post The Power of Turning a Customer Experience into a Positive Memory Next Post → The Five Cs of True Omnichannel Experiences You may also like Join us for our Webinar Week Series: Customer EngagementFrom Crisis to Opportunity: Reimagining the Customer Experience Webinar on Demand:The Future of Customer Engagement Creating Customer-Centric Communications in the Time of COVID-19 Submit a Comment Cancel replyYour email address will not be published. Required fields are marked *Comment Name * Email * Website